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Understanding The Claims Process

Accidents are no fun, but they happen to pretty much everyone. Luckily, you have Auto Insurance and hopefully coverages like Comprehensive and Collision to protect you financially in the event of any mishap. If you do get into an accident (and we all do at some point), we're here to guide you through it. 

Contact the Police

If there are any signs of injury, or the other party is attempting to flee the scene of the accident call 911 immediately. If there are no injuries, call the local police department or Highway Patrol. Having a police report is critical. It provides detailed documentation of the accident and may help your insurance company determine who is at fault.

Collect and Provide Information

Exchange information with other drivers such as license plates, contact information (address, phone number and driver's license numbers), Auto Insurance companies and policy numbers. This information will make it easier to file a claim and get the process started.

Talk with Witnesses

Good, reliable witnesses can be of great help to your claim representative in determining who is at fault in an accident. Get the witnesses' names, phone numbers and addresses.

Take Photos

Make use of that camera phone because detailed photographs are very helpful. Take pictures of the whole scene and close-up pictures of the damages as long as it is safe to do so. Remember to share these photos with your claim representative to help determine who is at fault, as well as confirm all related damages.

Call Your Insurance Company

Once you have the above information together and the police are on the way, contact your insurance company.

Have More Questions?

If you need further assistance after speaking to your insurance company, call our Insurance Specialists directly at (888) 772-4247, Monday through Friday, from 6:00 AM - 6:00 PM PST.

As your agent and insurance advocate, AIS is here to help you navigate the claims process.